Return & Refund Policy
Thank you for shopping at LIFECLUB Global Niche Beauty Store. To protect your rights, please read the following terms carefully:
1. Order Changes & Cancellations
As all orders are dispatched directly from our Hong Kong warehouse, once a transaction is completed and has entered the shipping process, it cannot be cancelled, changed, or refunded.
2. Shipping Protection
We conduct strict quality inspections before dispatching every order. While we strive for perfect packaging, accidental damage may occur during cross-border transit. If there are any issues with the items you receive, please contact us.
3. Damaged or Incorrect Items (7-Day Exchange Period)
If you find that your items are incorrect, damaged, defective, or have quality issues, please contact our customer service team within 7 days of signing for the delivery.
4. Return Application Process
To apply for a return, please prepare (1) your Order Number and (2) clear photos of the issue:
- WhatsApp: +852 8201 1780
- Email: ask@lifeclub.com.hk
5. Dispute Resolution
LIFECLUB Global Niche Beauty Store reserves the right to make the final decision on all return and refund applications.